Beginning to Scaling your Customer Success Strategy in a the SaaS world OR It’s never too early to think about Customer Success

I would suggest a panel with some Customer Success leaders in similar (to SendGrid) Boulder Companies. I can gather at least 3 that come from different size companies, teams, points of view.

Organized by Amy Mustoe - Sr. Director of Customer Success at SendGrid

Track: Early Stage Startups, Future of Tech, Marketing

Event description

No matter the stage of your start up... idea stage, 1 year, 2 + you should have a strategy around obtaining and keeping your customers. In a typical Saas company when customers pay over time (no long term contracts) Customer Success is vital to growth and profitability. You will not be successful unless our your customers are continuously receiving value from you. Learn from several local teams that have started CS from the ground up.

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